Interview with Cody McLain from SupportNinja.com

 

Who are you?
cody-mclain-2267Cody McLain
Which startup are you working on?
SupportNinja
What’s your title there?
Founder
What’s the URL?
http://www.supportninja.com
Who are you? Give us a quick introduction to yourself!
I started my first online business, partly in foster care, and by the time I was 17, my business was generating almost a million in annual revenue.
The ironic thing about being in business is the snowball effect. I am always finding opportunities to do even more business, even when that business is based on the other side of the world.
I am 25 years old. It took me 10 years acquire and apply the tools of running a successful company, and I am grateful for that.
3 words that describe you the best
  • 1) Ambitious
  • 2) Maverick
  • 3) Autodidact
3 blogs you read every day
  • Venturebeat.com
  • Quartz.com
  • Quartz.com TheNextWeb.com
3 web apps you use for your projects
  • Whiteboard
  • Basecamp
  • RescueTime
3 smartphone apps you can’t live without
  • Skype – Instant communication with employees/contractors
  • Google Drive/Documents – File Sharing (editing utilising open source software)
  • Asana – Project Management
3 books that you read lately
  • The Artist’s Way by Julia Cameron
  • The Age of Reason by Thomas Paine
  • The Prince by Machiavelli
What’s the quote you live by?
“Do not be afraid of new ideas! They may mean to you the difference between success and failure” – Napoleon Hill
What would you say that you are really good at?
Flying planes? Just kidding, I am good at learning.
I am good at observing what has been done by others before me and figuring out a faster, and more efficient way of getting it done.
What was the last project you were working on?
I am also the Founder of WireFuseMedia, a company that creates sites that not only compliment their clients’ brands but use a structure that maximizes conversions. Wirefuse designs using effective processes, experience-based design principles and individualized services to brands large and small a-like.
What was causing you problems? How did you manage to prevent/solve it?
Realising that someone has reached their peak and that there’s not much else that you can teach them.
If this happens in your company it’s your responsibility to point them in the direction of someone who will better utilise their skills. This will stave off inertia in your company. It’s not easy to prevent this from happening, but when you spot the symptoms it is better to deal with it decisively.
Since when you are a Freelancer or Working in your profession?
I have been building companies since I was a teenager, but I have been happy both learning (and teaching) since I became an adult.
How do you keep yourself organized?
The key is to delegate.
By making sure that everyone around me knows what they are doing, I can use my time more productively. There’s also less for me to remember. I use tools like Basecamp to stay on top of what’s going on without being inundated with information.
What are your biggest accomplishments?
Not allowing myself to become jaded, and rebuilding my life in order to be useful to others.
How quickly can you adapt to a new working environment?
Almost immediately. Everything has a learning curve, but by simply recognising the change, I am able to spot a pattern and either fall in-line or create a more productive alternative.
Do you prefer working with others or alone?
There are many people who would say working in a team is better; “Two heads are better than one,” but nothing beats being alone with your own thoughts and ideas. Adam Jones said it best when he said: “I am my own worst critic,” so that’s sometimes how I feel.
Email
cody@wirefuse.com
LinkedIn
www.linkedin.com/in/codymclain
Twitter
www.twitter.com/codymclain
What’s the best way to contact you?
Twitter

 

 

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WebEntrepreneur

Hamed Farhadian - Web Entrepeneur & Digital Strategist
I love writing about entrepreneurial topics that help startups, growth hackers and developers to streamline their work process and get more stuff done.

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